Return & Refund Policy
Last Updated: October 14, 2026
1. Overview
At DOESE COLOR, we want you to have a satisfactory shopping experience. This Return & Refund Policy explains the conditions under which products may be returned, replaced, or refunded when purchased through our website.
Please read this policy carefully before placing an order.
2. Return Eligibility
To be eligible for a return, a product must generally meet the following conditions:
- The return request is submitted within the return period specified by DOESE COLOR.
- The product is unused and in its original condition.
- Original packaging, labels, and accessories are included where applicable.
- Proof of purchase, such as an order confirmation or receipt, is provided.
Important: For hygiene and safety reasons, opened or used cosmetics, lip products, skincare products, and other personal-care items may not be eligible for return unless they are defective, damaged, incorrect, or otherwise covered by applicable consumer law.
3. Non-Returnable Products
Unless required by applicable law or approved by our customer support team, the following items may not be eligible for return:
- Opened or used cosmetic products.
- Products with broken hygiene seals.
- Items damaged after delivery through improper use or storage.
- Products returned without their original packaging, where packaging is necessary for safe handling.
- Clearance or final-sale products where the applicable terms clearly state that returns are not accepted.
These restrictions do not remove any rights you may have under applicable consumer protection laws.
4. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact our customer support team as soon as possible.
To help us review your request, please provide:
- Your order number.
- The name of the affected product.
- Clear photographs or a short video showing the issue.
- A brief description of the problem.
After reviewing your request, we may offer an appropriate solution, such as a replacement, refund, or another remedy permitted by applicable law.
5. How to Request a Return
To request a return:
- Contact our customer support team using the contact details provided on our website.
- Provide your order number and reason for the return.
- Wait for return instructions and confirmation of eligibility.
- Follow the approved instructions for returning the product.
Please do not send products back before receiving return instructions, unless applicable law provides otherwise.
6. Refund Processing
Once an approved return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed through the original payment method where reasonably possible. If an alternative method is necessary, we will communicate the available options.
The time required for the funds to appear in your account may depend on your bank, payment provider, or financial institution.
7. Refund Amount
Depending on the circumstances and applicable law, refunds may include the eligible product price and applicable taxes.
Original shipping fees and return shipping costs may be non-refundable unless the return results from our error, the product is defective, or applicable law requires otherwise.
Any deductions or return charges will be communicated where required.
8. Exchanges and Replacements
Exchanges or replacements may be available for eligible products, subject to stock availability and the reason for the request.
If the requested product is unavailable, we may discuss an alternative solution or refund where appropriate.
9. Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
Orders that have not yet been processed or dispatched may be eligible for cancellation. Once an order has been dispatched, cancellation may no longer be possible, and the applicable return procedure may apply.
Cancellation rights required by applicable law will be respected.
10. Refund Delays
If your approved refund has not appeared within the timeframe communicated to you, please first check with your payment provider or bank. You may then contact our customer support team with your order number and refund confirmation.
11. Contact Us
For return, refund, replacement, or cancellation requests, please contact:
Brand: DOESE COLOR
Please include your order number in all order-related communications so that we can review your request efficiently.
12. Policy Updates
DOESE COLOR may update this policy to reflect changes in business practices or applicable legal requirements. Any updated version will be published on this page with a revised date.
Nothing in this policy is intended to limit consumer rights that cannot legally be excluded.