Shipping & Delivery Policy
Last Updated: October 14, 2026
1. Overview
Welcome to DOESE COLOR. This Shipping & Delivery Policy explains how orders placed through our website are processed, dispatched, and delivered.
By placing an order on our website, you agree to the applicable terms outlined in this policy.
2. Order Processing
Orders are processed after successful order placement and payment confirmation, where applicable.
Processing times may vary depending on product availability, order volume, holidays, and other operational factors.
Orders placed outside business hours may be processed on the next business day.
An order confirmation does not necessarily mean that the order has already been dispatched.
3. Shipping and Delivery Times
Estimated delivery times may vary depending on your delivery location, courier service, product availability, and other circumstances.
Any delivery estimates displayed on the website or communicated during checkout are estimates and are not guaranteed unless expressly stated otherwise.
Customers will be informed of significant delivery updates where appropriate.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout or communicated before an order is confirmed.
Shipping costs may vary depending on the delivery destination, order size, delivery method, and any applicable promotional offers.
If free shipping is available for qualifying orders, the relevant conditions will be displayed on the website.
5. Delivery Address
Customers are responsible for providing accurate and complete delivery information, including:
- Full name
- Contact number
- Complete delivery address
- City and postal code, where applicable
- Any additional delivery instructions
DOESE COLOR cannot guarantee successful delivery if incorrect or incomplete information is provided. Additional delivery charges may apply if a shipment must be redirected or sent again, subject to applicable law and the circumstances of the order.
6. Order Tracking
Where tracking is available, customers may receive a tracking number or delivery update after dispatch.
Tracking information may take some time to become available in the courier’s system.
Customers can contact our support team if they need assistance with an order’s delivery status.
7. Delayed or Lost Shipments
Delivery may be delayed due to courier operations, weather conditions, public holidays, logistical disruptions, or other circumstances beyond our reasonable control.
If your order has not arrived within the communicated delivery estimate, please contact our customer support team with your order number.
We will review the available tracking information and assist with the next appropriate steps.
8. Incorrect, Damaged, or Missing Items
Please inspect your order after delivery.
If you receive a damaged product, an incorrect item, or an incomplete shipment, contact us as soon as reasonably possible.
Please provide your order number and supporting photographs where appropriate so that we can investigate and determine a suitable resolution under our Return & Refund Policy and applicable law.
9. Failed Delivery
Delivery may fail if the recipient is unavailable, the address is incorrect, or the courier cannot access the delivery location.
Where possible, the courier may attempt redelivery or contact the recipient.
If an order is returned to us following failed delivery, we will contact the customer to discuss the available options. Any additional shipping charges will be handled in accordance with the applicable order terms and consumer protection requirements.
10. International Shipping
International shipping availability, delivery estimates, shipping charges, customs duties, and import taxes depend on the destination country and the shipping options offered at checkout.
Where international shipping is available, customers are responsible for reviewing any applicable charges disclosed before completing their order.
Customs clearance and import requirements may cause delays beyond our control.
11. Contact Us
For shipping and delivery questions, please contact:
Brand: DOESE COLOR
12. Policy Updates
DOESE COLOR may update this policy to reflect changes in shipping arrangements, business operations, or applicable legal requirements. The latest version will be published on this page.
Nothing in this policy limits consumer rights that cannot legally be excluded.